BRAND STRATEGY 3 Rules of customer-centric communications by Emil Kotomin Posted on 16 January 201711 December 2020
CUSTOMER EXPERIENCE Trees, houses & hotels: how Alphabet inc. could enter the physical realm by Emil Kotomin Posted on 4 June 201611 December 2020
CUSTOMER EXPERIENCE What’s next for Apple retail? by Emil Kotomin Posted on 31 May 201611 December 2020
CUSTOMER EXPERIENCE How we could improve luxury car retail by Emil Kotomin Posted on 3 May 201611 December 2020
CUSTOMER EXPERIENCE How we could improve journeys to and from airports by Emil Kotomin Posted on 22 April 201611 December 2020
CUSTOMER EXPERIENCE What if instead of selling pianos we were selling access rights? by Emil Kotomin Posted on 20 April 201611 December 2020
CUSTOMER EXPERIENCE How the collaboration of business and public sectors could transform our parks by Emil Kotomin Posted on 10 April 201624 March 2021
CUSTOMER EXPERIENCE How commercial airlines could improve customer experience by Emil Kotomin Posted on 5 April 201624 March 2021
CUSTOMER EXPERIENCE What if hospitality embraced digital? by Emil Kotomin Posted on 20 March 201624 March 2021
BRAND STRATEGY “I Am Sorry, But We Are Fresh Out Of Flying Brooms” – A Guide To A Happy Client Relationship by Emil Kotomin Posted on 27 January 201511 December 2020
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