CUSTOMER EXPERIENCE Luxury Code: Developing Successful Premium AI Products by Emil Kotomin Posted on 30 January 2026
BRAND STRATEGY On’s Case For Those, Who Don’t Give a Squirrel’s Dick About Running by Emil Kotomin Posted on 28 December 202530 January 2026
BRAND STRATEGY Preemptive Customer Care – Customer Experience a Step Ahead by Emil Kotomin Posted on 12 March 202512 March 2025
BRAND STRATEGY UNSOLICITED: How Swarovski Could Become a Modern Luxury Brand by Emil Kotomin Posted on 27 August 202025 September 2023
BRAND STRATEGY Digital Ecosystems Take Over the Service Industry; Are You Ready? by Emil Kotomin Posted on 12 December 201830 January 2021
CUSTOMER EXPERIENCE Evolve or Die: How Traditional Retailers Could Disrupt the Game to Remain Relevant by Emil Kotomin Posted on 30 May 201724 March 2021
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