BRAND STRATEGY Preemptive Customer Care – Customer Experience a Step Ahead by Emil Kotomin Posted on 12 March 202512 March 2025
BRAND STRATEGY Elevating the Luxury Experience With AI: Product Support by Emil Kotomin Posted on 23 May 202424 June 2024
CUSTOMER EXPERIENCE Matchmaking for foodies: how OpenTable & Resy could make every lunch an adventure by Emil Kotomin Posted on 22 January 201711 December 2020
BRAND STRATEGY 3 Rules of customer-centric communications by Emil Kotomin Posted on 16 January 201711 December 2020
CUSTOMER EXPERIENCE What if luxury embraced change? by Emil Kotomin Posted on 28 March 201624 March 2021
CUSTOMER EXPERIENCE Do Consumers Become Increasingly Miserable? by Emil Kotomin Posted on 31 January 201628 March 2016
BRAND STRATEGY “I Am Sorry, But We Are Fresh Out Of Flying Brooms” – A Guide To A Happy Client Relationship by Emil Kotomin Posted on 27 January 201511 December 2020
CUSTOMER EXPERIENCE In Love With a Robot: the Dawn of Machine-To-Machine Marketing by Emil Kotomin Posted on 11 June 201311 December 2020
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