CUSTOMER EXPERIENCE Luxury Code: Developing Successful Premium AI Products by Emil Kotomin Posted on 30 January 2026
BRAND STRATEGY On’s Case For Those, Who Don’t Give a Squirrel’s Dick About Running by Emil Kotomin Posted on 28 December 202530 January 2026
BRAND STRATEGY Preemptive Customer Care – Customer Experience a Step Ahead by Emil Kotomin Posted on 12 March 202512 March 2025
BRAND STRATEGY Elevating the Luxury Experience With AI: Product Support by Emil Kotomin Posted on 23 May 202424 June 2024
CUSTOMER EXPERIENCE Matchmaking for foodies: how OpenTable & Resy could make every lunch an adventure by Emil Kotomin Posted on 22 January 201711 December 2020
BRAND STRATEGY 3 Rules of customer-centric communications by Emil Kotomin Posted on 16 January 201711 December 2020
CUSTOMER EXPERIENCE What if luxury embraced change? by Emil Kotomin Posted on 28 March 201624 March 2021
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