CUSTOMER EXPERIENCE Luxury: 5 trends in 30 Seconds by Emil Kotomin Posted on 5 February 201711 December 2020
CUSTOMER EXPERIENCE 3 Rules of customer-centric PHYSICAL environments by Emil Kotomin Posted on 31 January 201711 December 2020
CUSTOMER EXPERIENCE Matchmaking for foodies: how OpenTable & Resy could make every lunch an adventure by Emil Kotomin Posted on 22 January 201711 December 2020
BRAND STRATEGY 3 Rules of customer-centric communications by Emil Kotomin Posted on 16 January 201711 December 2020
CUSTOMER EXPERIENCE Trees, houses & hotels: how Alphabet inc. could enter the physical realm by Emil Kotomin Posted on 4 June 201611 December 2020
CUSTOMER EXPERIENCE What’s next for Apple retail? by Emil Kotomin Posted on 31 May 201611 December 2020
BRAND STRATEGY How brands could get better at storytelling by Emil Kotomin Posted on 9 May 201611 December 2020
CUSTOMER EXPERIENCE How we could improve luxury car retail by Emil Kotomin Posted on 3 May 201611 December 2020
CUSTOMER EXPERIENCE How we could improve journeys to and from airports by Emil Kotomin Posted on 22 April 201611 December 2020
CUSTOMER EXPERIENCE What if instead of selling pianos we were selling access rights? by Emil Kotomin Posted on 20 April 201611 December 2020
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