CUSTOMER EXPERIENCE How we could improve journeys to and from airports by Emil Kotomin Posted on 22 April 201611 December 2020
CUSTOMER EXPERIENCE What if instead of selling pianos we were selling access rights? by Emil Kotomin Posted on 20 April 201611 December 2020
CUSTOMER EXPERIENCE How the collaboration of business and public sectors could transform our parks by Emil Kotomin Posted on 10 April 201624 March 2021
CUSTOMER EXPERIENCE How commercial airlines could improve customer experience by Emil Kotomin Posted on 5 April 201624 March 2021
CUSTOMER EXPERIENCE What if luxury embraced change? by Emil Kotomin Posted on 28 March 201624 March 2021
CUSTOMER EXPERIENCE What if hospitality embraced digital? by Emil Kotomin Posted on 20 March 201624 March 2021
CUSTOMER EXPERIENCE Do Consumers Become Increasingly Miserable? by Emil Kotomin Posted on 31 January 201628 March 2016
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