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CX for land & cloud

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Author: Emil Kotomin

Consumer experiences for land & cloud "A very pleasant individual" https://kotomoto.today/about-2/
Preemptive Customer Care is a strategic approach to designing customer journeys that not only delivers the best possible experience TODAY, but also proactively eliminates potential FUTURE points of disappointment before they occur. By anticipating customer needs and addressing issues before they arise, 
this approach fosters long-term satisfaction, trust and loyalty.
  • BRAND STRATEGY

Preemptive Customer Care – Customer Experience a Step Ahead

  • by Emil Kotomin
  • Posted on 12 March 202512 March 2025
  • BRAND STRATEGY

The Devil Wears Silk Briefs

  • by Emil Kotomin
  • Posted on 7 March 20257 March 2025
The luxury of having an opinion: why Brunello Cucinelli grows 12% when Gucci shrinks by 25%
  • BRAND STRATEGY

The luxury of having an opinion

  • by Emil Kotomin
  • Posted on 11 December 2024
  • BRAND STRATEGY

Building More Prosperous, Entrepreneurial and Sustainable Organisations With AI

  • by Emil Kotomin
  • Posted on 14 October 202414 October 2024
  • BRAND STRATEGY

From Moats to Mazes: Protecting a Business at the Age of AI

  • by Emil Kotomin
  • Posted on 27 July 202427 July 2024
  • BRAND STRATEGY

Elevating the Luxury Experience With AI: Product Support

  • by Emil Kotomin
  • Posted on 23 May 202424 June 2024
  • ESSAYS

Why Small Models are the Future of AI

  • by Emil Kotomin
  • Posted on 28 April 202428 April 2024
  • BRAND STRATEGY

Organisations in 2023: Hybrid work is here to stay

  • by Emil Kotomin
  • Posted on 4 October 202328 April 2024
  • UX

Happy Healthy

  • by Emil Kotomin
  • Posted on 1 November 20214 November 2021
  • UX

Space 23

  • by Emil Kotomin
  • Posted on 31 October 20214 November 2021

Posts pagination

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Topics

  • BRAND STRATEGY
  • CUSTOMER EXPERIENCE
  • ESSAYS
  • OPERATIONAL CULTURE
  • TECHNOLOGY
  • UNSOLICITED
  • UX
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