Preemptive Customer Care is an approach that considers customer experience across channels and decision-making stages to not only deliver the best possible TODAY, but also proactively eliminate potential FUTURE points of disappointment.
Top clients feel excluded?
Customer is disappointed by their purchase?
There is no-one to turn to in a fashion emergency?
By anticipating customer needs and addressing issues before they arise,
this approach fosters long-lasting, mutually rewarding relationship
between brands and their loyal clientele.
KOTOMIN 